Return & Refund Policy

Last Updated: July 2026

At Voluptix, customer satisfaction is our priority. If you experience an issue with your order, we're here to help.

Returns

Due to the intimate nature of our products and for hygiene and safety reasons, opened or used products cannot be returned unless they are faulty or required by applicable consumer protection laws.

If your product is unopened, unused, and in its original packaging, please contact us within 14 days of receiving your order to determine whether a return is eligible.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances.

Non-Returnable Items

The following items cannot be returned:

• Opened intimate products
• Used products
• Products damaged through misuse
• Gift cards (if applicable)

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been shipped, it cannot be canceled and will be subject to this Return & Refund Policy.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team through our Contact page or by email. We're committed to resolving issues fairly and as quickly as possible.