Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Voluptix. We are committed to providing a smooth, secure, and discreet delivery experience.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During periods of high demand, product launches, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location.

Europe: 5–12 business days
North America: 7–15 business days
Australia & New Zealand: 8–18 business days
Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Discreet Packaging

Your privacy is important to us.

All orders are shipped in plain, discreet packaging with no explicit references to the contents on the outside of the package.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Please allow up to 48 hours for tracking updates to appear.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country's authorities.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Voluptix is not responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

While we work with trusted shipping partners, occasional delays may occur due to customs processing, weather conditions, carrier issues, or other circumstances beyond our control.

If you believe your package has been lost, please contact our support team and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the package and the product. We will review the issue and work with you to find a suitable resolution.